This is an excellent self storage facility! The staff are very professional, knowledgeable and helpful. Charles, Taylor and Stephanie, are wonderful assets to this well organized company. Joyce James-Payne

Charlestown Selfstorage plus and Taylor has great service, and very helpful. Thanks

In this world of automated help lines and robotic voices - Brenda, the manager of the Ranson facility, is a friendly, helpful, intelligent voice of a REAL person. My experience of working with Brenda was extraordinary! She works WITH you to help figure out any situation or problem. Brenda cares and that goes a long way. We are so fortunate to have her on our side! Thank you, Brenda ??

The assistant manager Rob was very helpful today. I had reserved a unit online yesterday and I got a phone call from him asking if I had any questions. He answered all my questions. I went in today and he got everything set up for me. He made the process quick and painless. I was in and out of there in about 15 minutes. He showed me how everything worked and was super helpful. 5 star customer service!!

Rob was very helpful today. I’ve been a long term customer and needed to upgrade, he made the process very easy, walking me to my new unit and making sure I had what I needed. I’ve had no problems with my current unit and like the new one as well (both are temperature controlled)

My experience was awesome. The ladies were so friendly and made you feel like you were with your friends just hanging out. The rental process was super fast and easy. Thank you so much ???

In this world of automated help lines and robotic voices - Brenda, the manager of the Ranson facility, is a friendly, helpful, intelligent voice of a REAL person. My experience of working with Brenda was extraordinary! She works WITH you to help figure out any situation or problem. Brenda cares and that goes a long way. We are so fortunate to have her on our side! Thank you, Brenda ??

I have to say that Brenda, the manager at the Ranson location, provided the most diligent and helpful customer service I have experienced anywhere in recent memory! My sister and I each rent a unit and I started getting notified mistakenly that I was being billed for her unit. You’d think that would be any easy correction, but the corporate system made fixing it anything but transparent. But Brenda sorted it all out and made no less than 4 calls to me and my sister explaining the issue and the solution — including one on a Sunday, responding the same day to my original voice mail? That’s what I call world class customer service??

Stored at the Mildred St. location for almost two years. Facility is clean, safe and accessible . Employees are very helpful and courteous, especially Chris and Charles! Just as I was leaving, due to no longer needing storage, their pricing started to escalate. I'm not sure if their rates are still competitive after the price increases.

Excellent service! Very efficient and friendly. Highly recommend.

Great people charles & brenda wonderful customer service thank you both!!!!

Charles really care about his customers and is By far the cleanest place in town

Outstanding customer service and accommodation! Charles took the time to show me all of the options that were available prior to selecting a unit to fit my needs. He also walked me through all of the paperwork, which made it quick and easy. I would highly recommend this storage facility to anyone looking for good prices and great service!!