Self Storage Units in Kensington, MD, on 4900 Nicholson Court

The facility itself is nice—clean, secure, convenient. I do have a problem with the bait and switch rates. This might be the norm for the self storage industr… Read More

The facility itself is nice—clean, secure, convenient. I do have a problem with the bait and switch rates. This might be the norm for the self storage industry but I don’t have extensive experience renting. We have been there just over a year and our rental has gone from $26 in October 2023 (the advertised rate and we never got the “free” month promised when we rented online so no idea what that’s even about) to $35 in March of 2024. And for 2 of those months, we paid an additional $14 for insurance we didn’t need until we sent them our homeowners certificate. Now, it is going up to $51. The same unit is advertised online as $30. So just know, your rates are going to escalate quickly. This explains how my father in law was paying about $150 for the same unit in a different nearby facility by the same company. We are exploring different options, and I guess if this is the game, we will just have to routinely move our crap around town if we want to keep using a storage unit.

The place itself does not seem to have any organized follow up or management or back up management. I can’t get anyone to call me back and I’ve had numerous… Read More

The place itself does not seem to have any organized follow up or management or back up management. I can’t get anyone to call me back and I’ve had numerous issues within the self storage plus. Mainly issues with the management on site and issues with units not being cleaned out or pulling up outside and having glass outside my unit, a couple nails and screws and things like that.- each time I’ve had to be the one to clean out the unit sweep it out. Bathrooms are filthy and carts not available because she locks them up when gone – only one or two available to an entire place – I spend around $12-$1500 a month here and I brought in two other renters. I have five units and I cannot deal with the woman there because she purposely seems to feel the need to be out of place. She also walks around in circles and stalks you if you are there working so it’s a very, very uncomfortable environment.

Can’t recommend this facility – have rented for over 2 years, and intro rate was about 1/3 of what the rate is now. The rent has slowly increased at least a f… Read More

Can’t recommend this facility – have rented for over 2 years, and intro rate was about 1/3 of what the rate is now. The rent has slowly increased at least a few times now. In addition, when we go to move things in or out of storage, they no longer have moving carts and Dollie’s. When we asked, the manager mentioned that due to them being taken, there were none available. This has happened the last 6 months or so every time we go. This should not be my problem to have to resolve. The facility should make everyone check them out, leave an ID or license, and check them back in. Or have some other way of keeping track of them. Ultimately, we will be moving our belongings to another facility elsewhere.

I am extremely frustrated by the outrageous 150% price hike on my unit in just 1.5 years, jumping from $50 to $150. The customer service we have encountered is … Read More

I am extremely frustrated by the outrageous 150% price hike on my unit in just 1.5 years, jumping from $50 to $150. The customer service we have encountered is simply unacceptable. Vanessa chose to lecture us about corporate practices instead of addressing our valid concerns. She insisted it was our responsibility to maintain insurance and refused to assist us with questions about the rate increase, even stating that “nobody in the company would help you.” Despite the fact that our coverage was clearly included in the original contract and continues to be renewed, she suggested it was our duty to remember to send an updated policy each year – very convenient to explain why they charge $15 a month for no reason. Additionally, I have experienced other representatives abruptly hanging up on us when we sought help. The frequent absence of management on-site exacerbates the issue, as they are the only ones supposedly equipped to provide real assistance. Furthermore, the facilities themselves are far below standard. Due to this unprofessional behavior and clear lack of hospitality, we are making the decision to move out. It is obvious that our business is neither valued nor appreciated here.

The people that are leaving high reviews probably don’t go by often enough to see that condition of the bathrooms or gave to fight to find a storage cart whic… Read More

The people that are leaving high reviews probably don’t go by often enough to see that condition of the bathrooms or gave to fight to find a storage cart which seems more difficult than winning Powerball. I come from a sales, marketing, management and customer service background of more than 40 years and this place is run poorly. People hoarding carts in their units is not enforced. Every time I ask for a cart Im made to feel like Im asking for handout on a street corner and try to get boxes on to a tiny cart kept in the office which isn’t made for heavy items. Though I haven’t seen any others have told me they’ve seen rodents and the floors aren’t swept often enough. Not to mention one of the doors or security gates seems to be malfunctional every few weeks. Ive also been charged $100 late fee when I was out of town for a holiday weekend and the office was closed and then another occasion when I was sick and could not pay online or on the app because after logging in I got a message that I currently didn’t have a unit which is obviously not the case and couldn’t pay on the phone since according to their system I didn’t have a unit and couldn’t get a live person on the phone. So basically Im paying alot for no customer service, no ability to pay online or on the app and the office is closed Sunday and Wednesday and I have trouble finding a cart and to use a bathroom which I try to avoid that is sometimes worse than public restrooms. There are better options in my opinion and I would not refer anyone to this place. In my opinion I should be refunded $200 in late feed based on what I just described. Rent at your own risk. I gave 1 star for location. Just to update my most recent review this is my most recent visit and the problem is not fixed regarding the broken door and here is a picture. I can only imagine how many rodents or pests or other creatures have infiltrated the facility. Someone said they heard someone had found a snake in their unit, although it was not venomous but still it is not something you want to open the door to your storage unit and see.

I chose this facility for convenience because it’s the closest one to where I live. In the beginning this place was really good, but it has gone downhill rece… Read More

I chose this facility for convenience because it’s the closest one to where I live. In the beginning this place was really good, but it has gone downhill recently. A guy named Carl, who works at another location regularly, but comes here from time to time is the only one that really does his job and takes care of the place when he is here. There is a constant problem and lack of enforcement for people keeping storage carts in their units as if they own them, which makes it difficult when I show up to move heavy boxes having a broken back, and I have to carry everything carefully There are numerous occasions for the gate get stuck open for the automatic door in front get stuck and won’t open and they do a terrible job, keeping the bathroom, clean and the rest of the facility The only positive I can say is that I have not seen any rodents but as I mentioned, Carl is the only one that actually seems to care and does his job and unfortunately with the office closed two days a week the bathroom can look like a public urinal for homeless people after a few days Sad to say there are better options out there

Edit: 3 months later, the rate is going to $65. So for those keeping score that’s a 150% increase in 17 months. The last time I was there the elevator was out… Read More

Edit: 3 months later, the rate is going to $65. So for those keeping score that’s a 150% increase in 17 months. The last time I was there the elevator was out of order and there were no carts available. The facility itself is nice—clean, secure, convenient. I do have a problem with the bait and switch rates. This might be the norm for the self storage industry but I don’t have extensive experience renting. We have been there just over a year and our rental has gone from $26 in October 2023 (the advertised rate and we never got the “free” month promised when we rented online so no idea what that’s even about) to $35 in March of 2024. And for 2 of those months, we paid an additional $14 for insurance we didn’t need until we sent them our homeowners certificate. Now, it is going up to $51. The same unit is advertised online as $30. So just know, your rates are going to escalate quickly. This explains how my father in law was paying about $150 for the same unit in a different nearby facility by the same company. We are exploring different options, and I guess if this is the game, we will just have to routinely move our crap around town if we want to keep using a storage unit.

Been here more than a year and the cleanliness of this facility has been going downhill. Leaves and trash are left out in parking lots and entrance areas. Staf… Read More

Been here more than a year and the cleanliness of this facility has been going downhill. Leaves and trash are left out in parking lots and entrance areas. Staff doesn’t clean. People getting Flat tires from nails all the time.