Self Storage Units in Fairfax, VA, at 4645 West Ox Road

Easy (though also comprehensive) process to get a storage unit, affordable, and in a convenient location. Management is helpful. Good choice for storage!

My experience booking a unit at the West Ox Rd facility was easy because of the wonderful help from Juliana. Thank you.

Facility is clean and spacious. Al, the employee working at the location I have a storage in was extremely helpful and took his time to show different units and… Read More

Facility is clean and spacious. Al, the employee working at the location I have a storage in was extremely helpful and took his time to show different units and facilitated the experience!

Visited the set up and was attending by Mr. John. He was very courteous, helpful and totally professional. The whole process, took minutes and it was a wonderfu… Read More

Visited the set up and was attending by Mr. John. He was very courteous, helpful and totally professional. The whole process, took minutes and it was a wonderful experience of storing some luggage. The place was clean, unit well spread out. Covered parking and ample carts/trolleys were available. The lifts/elevators were very spacious. Well planned and designed facility.

I just rented a space at Self Storage Plus on West Ox Road in Fairfax and found the place to be clean, tidy, well organized and well run. I recommend them. Ho… Read More

I just rented a space at Self Storage Plus on West Ox Road in Fairfax and found the place to be clean, tidy, well organized and well run. I recommend them. However there is a huge sign out front that says « First Month Free. ». But only their small 10X10 storage rooms are currently free the first month, which is misleading advertising. Otherwise I’d have given them 5 stars.

Self Storage Plus is a great facility—very clean, well-maintained, and the staff is extremely friendly and helpful. The overall experience has been positive, … Read More

Self Storage Plus is a great facility—very clean, well-maintained, and the staff is extremely friendly and helpful. The overall experience has been positive, and I appreciate how new and organized everything is. However, since it is a new facility, I would suggest keeping a closer eye on the bathroom, as it was not in the best condition during my visit. My only complaint is the availability of moving carts. For such a large facility, I believe each floor should have at least two carts to make it more convenient for customers. One cart in the main floor isn’t enough, especially during busy times. I hope this concern is taken into consideration to improve the experience for everyone. Overall, a great place to store your belongings, and with a few small improvements, it could be even better!

I have tried so hard to be happy with this place, it’s close to my house, we moved in shortly after they opened so everything was nice and new, we got a unit on… Read More

I have tried so hard to be happy with this place, it’s close to my house, we moved in shortly after they opened so everything was nice and new, we got a unit on the main floor so no need to deal with the elevator. Thing is, it’s been problems from the start. We originally went in and toured the place as soon as they started offering tours, we requested to be notified when a unit in the size we wanted was available. We were told a certain date we would hear back, I waited a couple weeks past that date figuring construction often runs into delays. When I finally contacted them, they had no record of my reservation. They were able to get me a unit, no harm just annoying. The advertised first month free didn’t apply, no surprise there, typical bait and switch to get people in the door. Moving in was fine, great unit, we hated Public Storage so anything to get us out of there made us happy. Over the past year I have made many visits to the unit. I have seen an employee maybe 3 or 4 times out of probably 50+ visits. There is constantly trash all over the place. The loading/unloading area is always a mess, it’s painted concrete so when it rains and moisture gets on the ground in there (which it always does) it becomes very slippery. The carts they have are tiny and are rarely available. There is ALWAYS trash trucks or dump trucks blocking part of the entrance. Last month my rent went up by 21%, no notice that the rate was going up, I use Autopay which could have been a problem had I not noticed the additional $60 for that charge before I dropped my checking account into the negative. I sent an email to them asking how they would justify this increase considering nothing has changed or even been maintained. No response! Yesterday I stopped by on my way home from work, 3:30 PM on a Thursday and they had 2/3 of the loading/unloading/parking area roped off for no obvious reason. It’s spring break and Easter is this coming weekend. I needed to get to my unit to get my Easter stuff. People were double parked in the 2 available spots with other people parked on the side of the entrance. No signs explaining what was going on, nothing from management apologizing for the inconvenience. In summary, bad management, bad location, bad management. Did I mention bad management. UPDATE: See the “Owner response” below for further proof they don’t care. It’s clear that they didn’t bother actually reading my genuine customer feedback, nor do they offer to do anything about any of the issues I described. Just empty platitudes to make it seem like they care just by responding. NEW UPDATE: The Assistant Manager from this location reached out to me yesterday to re-assure me that my concerns are indeed important to them. She asked for more information about certain points and sounded like she really wanted to try and address as much as possible. I’m going to add a star to this review as a result of her effort. (from 2 to 3)

Disappointed in the service here. They have closed a whole floor off in the building due to dangerous substances. No notice to anyone not even an automated emai… Read More

Disappointed in the service here. They have closed a whole floor off in the building due to dangerous substances. No notice to anyone not even an automated email. Also trying to get a hold of them on the phone is even worse. The worst part is they don’t say what substances . We have things stored in there.