Middle River, MD, Storage Units for Rent

Absolutely the best customer service. Very clean facility. Martina was very helpful. Highly recommend.

Been a customer on and off, more often than not at this location for about 2 years or so. They've had some real characters working there before but by far MacKenzie is the best one they've had working here in a real long time. She's friendly and does everything right! And based on some of the people that USED to work here and their terrible attitudes, she's the prize step up! We love coming here because of how friendly she is and fun to talk to!

Makenzie is my favorite person! I've been in customer service for 22 years so they way I'm treated matters most to me. Makenzie has always went above bar to be incredibly amazing and help in any way, be informative, patient, and she follows-up in a timely manner. I feel like she should be in the medical field, they could use her compassionate towards others. She deserves a raise, promotion, maybe doing on boarding or application process. A lot of the associates in the past could learn from her. I've been here for 3 years and everything is always fine with my unit. Sometimes the door or gate doesn't work and carts can't be found. But the customer service is finally amazing? I'll be using them until I move in to a larger space.

Found a great deal on my 5x5. Very clean new facility. Easy access. Convenient pay online. Jason is very professional and kind! Update: the great deal had increased drastically every six months!

So clean!! Friendly staff and the best management I've ever experienced ??

I have been renting from them for over three years and haven't had any issues for most of the time I have been there. Unfortunately, my first unit was over run with mice my second year in, but that's because I was careless. Overall I recommend not storing anything in boxes unless it's stacked toward the top. My mistake was not checking a couple of my work bags for some remnants of candy when everything shut down suddenly during COVID. The only other issue I've had was in July when one of the elevators was broken the weekend leading up to the 4th of July weekend, which tends to be one of the busiest times of years for moving. There was only one front desk worker as it usually is, but she definitely needed a second person as she didn't even have time to put up the out of order signs for the elevators. She didn't have the time between showing units and booking them. The other thing that's annoying that my rent doubled in the first two years I was there, so I ended up having to switch units. Fortunately my new unit ended up being much closer to the elevator, so I lucked out. There are no real trashcans onsite, nor is there a dumpster, so you end up having to carry out the trash and dispose of it off site. Another annoying thing is having to walk around the building for the flat bed carts sometimes, as some people are lazy and don't bring back the carts to the their designated spots near the doors. I recommend using shelving units that you can order from Walmart. They have been a huge help in not having to pull everything out to find one item. I give them 4 out of 5 because their employees are always pleasant and their pricing is much more affordable than the units off of 43.

April is very professional and sweet. She explained everything with a smile and was very patient and attentive. Her customer service skills are top tier!

Just wanted to say that general manager Martina Watkins has to be hands down the best manager in your entire organization, it was the best experience I've ever had at a storage facility! I also would like to leave a little note to tell you April moore whyte should be promoted immediately! Make sure you keep her as a happy employee because she's knowledgeable, professional, and someone your company should strive to keep! If these two represent the type of people you have in your employ, you couldn't ask for a better representation probably staff thank you again

April Moore-Whyte was so awesome, she makes sure you get every information and discounts you need. I love it here

April represents the company very well. She is very professional. She explained everything with a smile and was very patient with us in the selection of a storage unit. Excellent job

I have gone to other stores units companies to purchase a storage unit comparing prices to choose a company to rent a storage space but when I got to this company and ask about the storage space and prices I didn't rent the storage space so much for the bargain price because there were others that were a little less I purchased the storage space because of the friendly and kindness of the staff member who wrote out my contract she was very pleasant to speak with and extremely kind and helpful recommending storage spaces to me even though I had something in mind but the fact that what I had in mind was a smaller storage but after speaking with her and being shown a larger storage space I realize that's what I needed also the other helpful information that she gave me will help me to continue using this company and recommending to other friends I would like to thank her for all her help sometimes when you meet people for the first time too often they're just there to sell you something and don't go that extra mile I didn't get the feeling that she were just trying to sell me a storage unit from her kindness and the way she handled everything the whole time I was there I was only thinking about how kind she was and how is it was to rent a storage space there at your facility thank you for choosing a very pleasant and kind person she is a great asset to your company I hope you treat her well I manage for many years in hotels and restaurants and including a large banquet department for Hilton hotels and it was very hard to find people as motivated and dedicated as she is and I recognize that I'm glad that I chosen self storage Plus to give my business to thanks again she is a great asset

I recently decided to rent out a storage unit here because I plan on moving soon so I walked in the front door with no appointment early a little after opening time to talk with someone. I was very glad that April was kind enough to show me around and quickly as well as efficiently help me do the "paperwork" at the front desk. All I had to do was answer a few questions and she typed all the information into the computer. The storage units themselves are very clean and definitely secure inside the building and out as there are cameras everywhere. Locks are sold here and security codes are provided to enter and exit the gates or just the building. Although I do find that the saying "first month is free" a little misleading as I did have to pay, don't get me wrong it was a good price considering it was reduced from a usual $90-something to a good $40-some, I would definitely recommend this place to someone looking to move in the Bowley's quarters area or just Middle River in general over other places.

This store is wonderful to work with I spoke to the manager by the name of Martina She has excellent customer service skills she is very knowledgeable and works well with her customer. She is was very happy go lucky on the phone and addressed All of my concerns about the store and answered everything in a timely manner. She is the best ? people like her are very hard to come by these days alot of people are just there looking for a pay check and I could tell she really enjoyed her job and working with her customer from the way she handled everything on the phone with me, and for it to be a holiday weekend she was on it she got it done ? THANK YOU SO MUCH FOR YOUR KINDNESS AND HARDWORK PEOPLE LIKE YOUR SELF WE NEED MORE OF ?? AGAIN THANKS AND IT WAS A PLEASURE WORKING WITH YOU ??

I was having trouble getting into my storage unit. I came into the office and April was there. She was so friendly and kind to assist me with getting into the unit. She discovered that shone thing was against the door preventing me to open it up. We were able to get it open and all thanks to April’s willingness to help. I appreciate her going above and beyond. ??

This place is very well maintained, is very clean, and this staff are very helpful and friendly. I have had an overall wonderful experience dealing with this business. I recommend them to all my family and friends who have storage needs. And if you ever need anything talk to April or Martina and they will be sure to take good care of you. They both have outstanding personalities and and overall eagerness to please. I have used other facilities in the past, And this is by far the best facility I’ve ever been to

April helped me this morning take care of a issue that I couldn't get help with and absolutely exceeded everything I could ask from a Self Storage Plus employee.. I wish I was the supervisor to give her employee of the month.. Because of the way she took care of me I would recommend anyone to go there .. Thank you April you're one of kind..

I was there because my cousin has a unit there and the lady who helped us was very nice, pleasant she didn’t mind answering questions.She informed my cousin of the process. Her name was April I told her that was my middle name . She has very good customer service and that you just don’t see too often nowadays.

April was very helpful during my experience! She made me feel at ease and comfortable. Her communication was effective and she walked me through the entire process from start to finish. It was a pleasure!

This place is very nice. I have seen a number of storage locations however this one was truly one of the best. The employees are friendly and kind. The site itself is clean and modern. The units are a nice size plus the first months rent free is great! I plan to use them for all my future needs.

I have been a customer at the Middle River Self Storage Plus location since they opened. I’ve always found this facility very well managed. I’ve never seen a cleaner self-storage facility! Just as important, the manager and assistant manager are very professional and very helpful and always greet me in a friendly way and answer all my questions.

The process to rent a unit was very easy, you can do it online and the employees were great!