Self Storage Units in Woodbridge, VA, at 2505 Caton Hill Road

Echoing the last few reviews that mice got into my unit (picture showing their droppings after all of my stuff was moved out). Shocking how unsurprised the offi… Read More

Echoing the last few reviews that mice got into my unit (picture showing their droppings after all of my stuff was moved out). Shocking how unsurprised the office was to hear that mice got into my unit. It really did not sound like there was any concern or plan to fix this animal control issue, so use this storage center at your own risk.

I would have zero stars for this place. Be aware it is difficult to get in contact with a person at the location and they have mice issues. In November I found … Read More

I would have zero stars for this place. Be aware it is difficult to get in contact with a person at the location and they have mice issues. In November I found mice droppings everywhere in my unit and filed a claim after finding it impossible to get in contact with anyone in the facility and once you do they really don’t offer assistance. Insurance was easy but if you have a lot of valuables they will only cover up to $500 with a $100 deductible. The rent is still expected even if you no longer use the storage space and your items are all damaged. I was still responsible to empty my storage unit with everything that was damaged and was unable to use their garbage bins. I eventually was able to empty my space but left the mice droppings on the floor, after the onsite person specifically said I didn’t need to clean since it was because of vermin, something that was out of my control. I ended up getting charged for another month because the onsite person did not submit that the storage was closed, and still left a note saying it was left dirty. I have not been able to get a hold of the onsite person, the only ones to be available are the customer center service people and they informed me my refund request was in process which I was unaware of until I had to make the call. The only help I’ve gotten is from their customer center services because they are the only ones that answer and try to assist. I’m hoping to have a refund at least and move on from this place.

I would not recommend this place to anybody and will be moving before the next pay cycle. I’ve been renting for 5 months. I have the smallest unit that they off… Read More

I would not recommend this place to anybody and will be moving before the next pay cycle. I’ve been renting for 5 months. I have the smallest unit that they offer, I’m pretty sure. I’ve moved out of town — 2 hours away. I came into town to get some items from my unit. The entry gate would not open with the access code and I tried it many times. Several other people were standing outside the gate as well because their codes wouldn’t work either. So none of us could get to our units/ stuff. There are no workers on site after like 12:00pm, so there was no one there to help us. I called on the phone and got routed to some agent who said that someone would come, but they did not provide an ETA and I never saw a worker come. When I did get inside, there was an extra lock on my unit, so I could not access my stuff, even though my account was not delinquent. I pay on time each month. I found this frustrating, because first we couldn’t get in through the gate, then they mistakenly put an extra lock on my unit so I could not get my stuff. Because there was still no one on site to help me, I called an agent who legitimately told me they couldn’t help me. Remember, I came from out of town to get some documents from my unit. I live 2 hours away. I didn’t know what I was going to do, because I needed those items and it’s kind of ridiculous that no one would help me after they wrongly put an extra lock on my stuff. My friend who I was with suggested I try calling again and perhaps could get a new agent who knew what they were talking about. That actually worked because whoever answered was like a manager or team lead or something and actually provided me the passcode to the lock, so I was able to get the items that I needed that day. Most recently, I received a call from the company notifying me that customers can no longer pay each month with ACH payment. We must pay online (with a $5.99 fee) or pay over the phone (with a $8.99) fee. They say this is because of a glitch in their system. I asked if they had a plan to get the glitch fixed. They said no. So you pretty much have to pay an extra fee just to pay your bill each month. The only way to pay each month with no fee is to physically come to the site (before noon since no workers are onsite after that) in order to pay in person. I explained that I put my stuff in storage because I moved away. I live 2 hours away, so it’s not feasible for me to come each month to pay in person. I am very patient and kind to customer service agents, as I work in customer service myself and I do my best to always treat others the way that I want to be treated. I try to give the benefit of the doubt. I never ever raise my voice or call anyone out of their name on the phone. I’m just trying to paint the picture that I am a very reasonable person who is by no means a karen. I explained to the gentleman that all these things would naturally make someone want to cancel their membership and I asked if he could see my point. It seemed that he felt awkward, but never acknowledged my frustrations, or even offered a single apology. Obviously, I know it’s not his fault — I even said that. But I thought customer service 101 was to at least offer some sort of apology for understandable frustrations. Why would I continue with a company who has no one there to help when their gate is broken, they mistakenly lock up my stuff so I can’t access it when I arrive (again I live two hours away)… raise the price suddenly from the contract I signed just a few months ago, has a “glitch” in their ACH system so people who pay consistently each month are still penalized by having to pay an extra $6 or $9 fee each month. And they couldn’t even offer a simple apology/acknowledgement that this isn’t really acceptable, with all the competition out there. I would not recommend this place at all to anyone ever. Update: changing this to 1 star because of finding rat poop all over my stuff when I came to move out…

DO NOT RENT A UNIT HERE!!! They have an ongoing rat infestation for over 2 years! This is the worst storage facility in Woodbridge. To hide from all the backlas… Read More

DO NOT RENT A UNIT HERE!!! They have an ongoing rat infestation for over 2 years! This is the worst storage facility in Woodbridge. To hide from all the backlash they have offloaded all employees of the work site and deflect all calls to their call center. They have taken no accountability & they have terrible customer service. Insurance is a joke and only provides $500 liability coverage for Vermin. They know they have this problem & simply choose to neglect. I will have this business shut down very soon!

I give them one stars because I have to. Lorton Va . Store facility too hot I couldn’t stay more that 5 minutes there in September, never go there only to pay … Read More

I give them one stars because I have to. Lorton Va . Store facility too hot I couldn’t stay more that 5 minutes there in September, never go there only to pay the bill, Thank God for that. About the stuff please keep reading,, thanks I only go there because I don’t want to give them s8.00 more to pay over the phones. Not possible to do it online I have not option to make and account. To make even worse last month I have to wait about and hour then a very rude and arrogant man who was on the phone when I was trying to paid but he was to offended to even acknowledge m a costumer who paid his wages. Today, just the same but this time was a little woman of course arrogant and self centered like the other one thinking that place is her little planet and that she is the queen of Sheba and people who dare to go there are hers I forgot … Well, here the thing I needed to use the bathroom just for a minute and she asked me to use one I don’t even know where it is because her bathroom was clean and she wanted to keeps it CLEAN. I thanked her for being so gracious and I went to Lion Lorton to use the bathroom; an least there were 2 public baths availables: DMV Lorton and Food Lion. I just waiting untill I have more time to go thee cancel and remove the junk I have there .. God bless and thanks for reaching my bad English …