Self Storage Units in Chantilly, VA, on 14560 Lee Road

Since my review, the best manager Air N’ Space had ever had (Ed) was removed for no good reason. Policies have been changed, like pre-payment reduced to six mon… Read More

Since my review, the best manager Air N’ Space had ever had (Ed) was removed for no good reason. Policies have been changed, like pre-payment reduced to six months and no free months anymore. I was then required to add Air N’ Space to our insurance policy. There was also confusion about my prepayment that required me to come in to resolve it. Facility is good, but when the fence breaks again, I won’t wait six months for them to fix it. Original Review: I have been at Air & Space Self Storage for several years. Prior to this I had units at several other storage companies in Fairfax. The other locations would significantly raise my rental rate within 3 months of renting the units, and every 4 to 6 months afterwards. Other facilities would not repair doors, lighting and other core responsibilities. Air & Space Storage offer move in discounts and provide long term rentals. They are flexible with switching units when we’ve needed to upgrade. The site manager, Ed Kent, has been incredibly helpful working to get the best units for our needs. He’s quick to take care of issues. We love his energy he brings to the facility. I appreciate the cleanliness of the move in units, the building and driveways I am disappointed that the company did get rid of the text messaging relay for the staff. Previously I was able to let them know when a door was open, lights were out, and other urgent things while on the property. Email is not the same as text messaging. The inside units are not as tall as we would like them to be. The wire ‘ceiling’ is only about 8 ft high, but there’s wasted space several feet above the wire. Naturally this would be a significant upgrade expense for the unit, so I understand them not being able to change this.

After I was at the storage unit for four months, they raised the price $90. This is outrageous. And I rented a storage unit from self storage that was 15 x 10 a… Read More

After I was at the storage unit for four months, they raised the price $90. This is outrageous. And I rented a storage unit from self storage that was 15 x 10 and the one at air and space was actually smaller and I had to stuff my things in. This is an absolute rip off. I would not use the storage unit at all. They keep raising the rent and you’re going to lose your shirt. I’ve tried to call them five times and they never call me back if you have your stuff in there get it out before they raise the rent

I had the pleasure of speaking to Ed today in order to fix a payment and to see what would be my options in order to get a bigger or smaller unit. He explained … Read More

I had the pleasure of speaking to Ed today in order to fix a payment and to see what would be my options in order to get a bigger or smaller unit. He explained in full detail what the difference in pricing was and when rent would be due.I am extremely happy with the customer support service that Ed has and will always give me. Ed is very helpful and extremely insightful for today to help me make a better option for my needs. Ever since Ed has left this company has not been the same. Once Ed left for what ever the reason may be, I have been dissatisfied about how this company has been operating, for example today at 11:13am the sign says the person will be back at 9:30 in the morning but no one is at this storage and I am not able to pay my storage bill today. This is starting to irritate me since of poor customer service and both gates are open. I shouldn’t have to pay a 5 dollar fee in Order to pay my storage when the gates keep breaking down and the storage isn’t up to my standers. I have a business relationship with this storage unit and I’m about to go some where else if these problems keep arising. Again I shouldn’t have to pay an extra 5 dollars to pay online for my units I have with Air N Space storage as of today. I am not okay with paying for poor services and a company that doesn’t care for their customers time and inconvenience. If things do not chance I will take my business somewhere else. Very disappointed with these services since Ed left the company. Sincerely, Owner Of Just One Call LLC, Victor Richo.

The world’s worst storage unit I’ve ever seen !!!! Rodent infested, with droppings everywhere. The lady in the front office is very rude, not willing to help … Read More

The world’s worst storage unit I’ve ever seen !!!! Rodent infested, with droppings everywhere. The lady in the front office is very rude, not willing to help !! Just want to get you off the phone. Extremely unprofessional !!! I don’t recommend this storage to any living creature. UNBELIEVABLE !!!! DISGUSTING ????

*** Update as of September 2022, the exit security gate is still broken and left up all the time for anyone to enter the facility without a code. While rental f… Read More

*** Update as of September 2022, the exit security gate is still broken and left up all the time for anyone to enter the facility without a code. While rental fees have gone way up in the last few months, the roll up door is still broken and often left open for both people and rodents to enter the facility. The management (Bobby) is terrible — very rude to customers, relatives sit smoking on lawn chairs in front of the office, and worst of all he does not do the most basic job which is keeping the place up! This used to be a good facility, and the current management is doing a horrible job at maintaining it. Reaching out to (855) 644-PLUS did not result in any improvement in the situation by the way as the situation is even worse three months later. *** I am a long term customer at this facility and maintenance of the place has gone downhill in the past year. The exit security gate is often broken and left up so anyone can come in, the roll up door near my unit has been broken for months. The floors are dirty — I have seen the same trash on the ground every time I come. I can’t stand coming to my unit because often heavy metal music is blasting on the intercom. Management does not seem to care about keeping the place up. Past managers of the facility used to take pride in running the facility well but currently I would not recommend this place.